Returns – Healing Nature Skincare
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Returns

Change of Mind

We do not accept refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. You can book an online consultation at www.healingnatureskincare.com

Damaged/Incorrect Products

In the rare case, you receive products that are damaged or incorrect, we will issue a full refund or replacement free of charge on the products damaged.

  • You must notify us within 72 hours after receipt of the goods for a refund or replacement.
  • Photos are required of the damaged goods and incorrect items before we can proceed.
  • Please keep all packing materials for the parcel. A prepaid shipping label will be provided for returning the products, alternatively, a receipt provided with proof of purchase.
  • We will refund any shipping costs incurred as long as a receipt is provided.
  • All damages or incorrect items will need to be returned before a refund or credit can be processed.

Reactions

If you believe you have had an allergic reaction to a product you have purchased from our website please contact us within 14 days of receiving your order.

  • Please send an email with your order number and a photo and description of the reaction to [email protected].
  • A reaction form will be sent for you to fill out.
  • In order to process an allergy return, a photo of the reaction must be provided and the product must be at least 20% full in order for the return to be processed. All products you believe you are reacting to need to be returned to our warehouse.

We cannot process an allergy return without photos of the reaction. If this cannot be provided, we are unable to accept any returns.

Healing Nature Skincare is unable to cover postage costs associated with reaction returns.